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TERMS OF SERVICE
$ cat /etc/terms.conf
# the rules of engagement.
# buy coffee. drink coffee. don't be a jerk.
# that's the short version. here's the long one.
# the rules of engagement.
# buy coffee. drink coffee. don't be a jerk.
# that's the short version. here's the long one.
last updated: october 25, 2026
these terms govern your use of operatorbrewing.co and any purchases you make from operator brewing co. ("we", "us", "obc"). by creating an account or placing an order, you agree to these terms.
// how the loyalty program works (ranks, points, perks, discounts, advocacy) is explained on the ranks + rewards page, and certifications on the certifications page. the rules that govern them are below under loyalty program.
// ELIGIBILITY
>you must be 18 years or older to create an account or make a purchase.
>you must provide accurate information. fake emails, stolen payment methods or fraudulent identities end the account immediately.
>one account per person. multi-accounting to game the loyalty program suspends every account involved.
// ACCOUNTS
>you are responsible for your account credentials. use a strong password and turn on MFA.
>your handle is your public display name. keep it appropriate. we reserve the right to reset handles that are offensive, impersonate others or violate trademarks.
>we may suspend or terminate accounts that violate these terms, abuse the loyalty program or engage in fraud.
// ORDERS + SHIPPING
>all prices are in usd. taxes are added at checkout.
>shipping costs are shown at checkout before you pay. ship times are estimates.
>merch ships free within the contiguous united states. coffee postage is $7 per order until the coffee in your cart reaches your rank's free-shipping minimum.
>alaska, hawaii, u.s. territories and military (apo, fpo, dpo) addresses see their rate at checkout.
>we are not responsible for delays caused by carriers, customs, weather or other events outside our control. risk of loss passes to you when the order is handed to the carrier.
// RETURNS + REFUNDS
>coffee is perishable. we do not accept returns on coffee.
>if your order arrives damaged or wrong, contact us within 7 days at support@operatorbrewing.co and we make it right: replacement or refund, your call.
>merch returns are accepted within 30 days if unworn and in original packaging. you cover return shipping. personalised merch (a rank sleeve print or an embroidered handle) is made for you and cannot be returned unless it arrives damaged or wrong.
>refunds go to the original payment method within 5 to 10 business days.
// SUBSCRIPTIONS
>subscriptions renew automatically at the cadence you choose until you pause or cancel.
>pause, change or cancel any time from your account page. changes apply from the next shipment.
>if a renewal payment fails, the subscription pauses.
// LOYALTY PROGRAM: THE RULES
how the program works is on the ranks + rewards page and the certifications page. these are the rules that apply to it.
>points and ranks have no cash value and cannot be transferred, sold or combined between accounts.
>points earned on an order are removed if the order is refunded or cancelled.
>your rank is set by your points balance and follows it in both directions. if points are removed and your balance falls below a rank, that rank and its perks end. perks already used are not reversed.
>a rank obtained through fraud, multi-accounting, stolen payment methods, chargebacks on delivered orders or abuse of referrals, reviews or certification verification is removed, with the points behind it, and the account may be suspended.
>personalisation add-ons (a rank sleeve print or an embroidered handle) are never discounted, can only carry a rank you hold or a handle that is yours, and may be declined if the text is offensive or impersonates someone.
>verifying the service discount or a certification with someone else's credentials ends the account.
>each badge or certificate can only be linked to one account, and one the provider revokes or lets expire no longer counts.
>a birthday code is good once a year, in your birthday month, on one-time purchases.
>referral rewards are for a new customer's first order, never your own. self-referrals, fake accounts and spam are abuse: the points are reversed and the accounts may be suspended.
>reviews must be honest and your own. we never ask for, pay for, or reward a dishonest review, and fake or copied reviews are removed with their points.
>we reserve the right to adjust point balances or rank status earned through abuse, fraud or system errors, and to remove perks obtained that way.
>the program may be changed or discontinued with at least 30 days' notice of material changes. a program change never lowers a rank your points already support.
// DISCOUNT CODES
>promotional codes may carry their own restrictions and expiry. we reserve the right to void orders that exploit pricing errors or unauthorised codes.
// INTELLECTUAL PROPERTY
>all content on this site, code, copy, design, product names and brand assets, is owned by operator brewing co., except the third-party marks and licensed material named below.
>third-party trademarks: offsec and oscp, hack the box, comptia and security+, credly, accredible, govx, judge.me, printful and customcat are trademarks of their respective owners. we are not affiliated with, endorsed by or sponsored by any of them. we name them only to identify the credentials we verify and the services we use. verifying a certification here creates no relationship with the provider on our behalf and does not change your standing with the provider.
>mitre att&ck: the technique ids on our coffee are references to mitre att&ck®. att&ck is a registered trademark of the mitre corporation, and the framework content is © the mitre corporation, used with attribution under mitre's terms of use. mitre does not endorse this store.
>swiss water®: swiss water® and the swiss water® process are trademarks of swiss water decaffeinated coffee inc., named to describe how our decaf is made.
>icons are by lucide, under the isc license (see the footer).
>product names reference security concepts for creative purposes. no endorsement of unauthorised access to systems is implied or intended.
>"drink responsibly. pwn responsibly." means exactly what it says.
// PROHIBITED CONDUCT
>don't scrape, bot or automate interactions with the site beyond normal browsing.
>don't attempt to exploit, reverse-engineer or interfere with site infrastructure.
>don't use the platform to harass, spam or abuse other users or staff.
>ironic, given the brand, but this site is a store, not a target. act accordingly.
// LIMITATION OF LIABILITY
to the maximum extent permitted by law, obc is not liable for indirect, incidental, special or consequential damages arising from your use of the site or products. our total liability for any claim is limited to the amount you paid for the specific product or service giving rise to the claim.
// GOVERNING LAW
these terms are governed by the laws of the united states. disputes are resolved under applicable federal and state law.
// CHANGES TO THESE TERMS
we may update these terms from time to time. material changes are announced by email or on the site at least 30 days before they take effect. continued use of the site after that is acceptance.
// CONTACT
questions about these terms?
// tl;dr: buy coffee, be cool, don't game the system.
// how the program works: ranks + rewards · certifications.
// drink responsibly. pwn responsibly.
// how the program works: ranks + rewards · certifications.
// drink responsibly. pwn responsibly.